How to Fix the “DirectX 12 Is Not Supported” Error in Marvel Rivals

If Marvel Rivals stops at launch with “DirectX 12 is not supported on your system,” check the Windows version, the graphics adapter the game is actually using, and that adapter’s driver before changing anything else. NetEase lists Windows 10 64-bit version 1909 or later, DirectX 12, 16 GB of RAM, and a graphics card at least comparable to an NVIDIA GeForce GTX 1060, AMD Radeon RX 580, or Intel Arc A380 as the minimum PC baseline. Update the driver for the correct GPU, select the discrete GPU on a dual-GPU laptop, and then contact official support if the machine still fails the check.

The error does not by itself prove that DirectX is missing from Windows. Marvel Rivals’ own troubleshooting guidance focuses on the operating-system version, graphics driver, and physical GPU model.

What does “DirectX 12 is not supported on your system” mean?

The message means Marvel Rivals cannot confirm a usable DirectX 12-capable graphics configuration for the adapter it is trying to use. That can be caused by an unsupported GPU, an old or incorrect driver, an outdated 64-bit Windows installation, or a laptop launching the game on integrated graphics instead of its discrete GPU.

Marvel Rivals’ Common Technical Issues FAQ, published December 1, 2024, tells players to update Windows 10 64-bit to version 1909 or later, upgrade the graphics-card driver, and verify the card against the game’s minimum requirements. The release FAQ repeats those requirements and recommends an SSD for a better experience.

Those are publisher requirements, not independent performance benchmarks. Meeting them means your system is within the stated compatibility baseline; it does not promise a particular frame rate or image-quality setting.

Read the Common Technical Issues FAQ and the official release FAQ for the original requirement lists.

What PC specifications does Marvel Rivals require?

Compare your computer with every item in the publisher’s minimum list, not just the DirectX line shown by a diagnostic tool.

Component	Marvel Rivals minimum requirement	Qualification
Operating system	Windows 10 64-bit, version 1909 or later	Publisher requirement dated December 1, 2024
Processor	Intel Core i5-6600K or AMD Ryzen 5 1600X	Minimum CPU examples named by the publisher
Memory	16 GB RAM	Publisher-stated minimum
Graphics card	NVIDIA GeForce GTX 1060, AMD Radeon RX 580, or Intel Arc A380	Minimum GPU examples, not an equal-performance comparison
Graphics API	DirectX 12	The game requires DirectX 12 support from the usable GPU and driver
Internet	Broadband internet	Required for the online game
Storage	70 GB available space	The release FAQ recommends an SSD for a better experience

The three graphics cards are examples of the minimum class identified by NetEase. They are not a recommendation to buy a particular card, and the FAQ supplies no current prices, availability data, or benchmark comparison among them.

How should I interpret the three named GPUs?

GTX 1060, Radeon RX 580, and Arc A380 belong to different product families and generations. NetEase names them as minimum examples, but it does not say that they deliver identical frame rates, image quality, power use, or value. Do not treat the list as a ranked shopping guide.

When checking another card, record its complete model designation, including memory or laptop suffixes where applicable. A product name that sounds similar can still have different capabilities. “NVIDIA graphics,” “AMD graphics,” or “Intel graphics” is not enough information for a compatibility decision.

If you are considering a replacement, compare the candidate with the publisher’s baseline and verify the rest of the computer first. The published FAQs do not give a recommended upgrade tier, a current price, or a promise that a particular card will solve the message.

How do I check which graphics card Marvel Rivals is using?

First identify the exact adapter, then determine whether the game is selecting it. A laptop can report both an integrated Intel GPU and a discrete NVIDIA or AMD GPU; the weaker integrated adapter may be the one that fails the launch check.

1. Open Windows’ graphics information. Press Win, search for System Information, and open Components → Display. Record the adapter name. You can also open Device Manager → Display adapters to see every installed GPU.
2. Compare the exact model. Match the model, not merely the manufacturer, with the published minimum examples: GTX 1060, RX 580, or Arc A380. A generic “Intel graphics” or “DirectX 12” entry is not enough to establish that the GPU meets the requirement.
3. Check for a second adapter. If two adapters appear, note which one is integrated and which one is discrete. Do not assume Windows or the game selected the faster card automatically.

NetEase specifically warns that some integrated graphics, including Intel Iris Xe Graphics and Intel UHD Graphics, may not run Marvel Rivals properly. That warning appears in its launch-period FAQ dated December 11, 2024: Common FAQ For Launch Period.

What should laptop users check before launching?

Hybrid-graphics laptops are the most common place for a capable discrete adapter and an unsuitable integrated adapter to appear in the same system. Keep the laptop connected to AC power while testing, because some manufacturer power profiles can change graphics behavior. Confirm that the game executable, not only a launcher, is assigned to the high-performance adapter.

Also check the laptop maker’s support page. Notebook vendors sometimes customize graphics drivers, and a generic package from the chip maker may not expose every power or switching feature. If the vendor supplies a current package for the exact model and Windows edition, use that package or follow the vendor’s documented installation order.

Seeing DirectX 12 in Windows while the game still fails does not resolve this question. The relevant adapter is the one Marvel Rivals can initialize, not merely the adapter listed first in a system-information window.

How do I check the Windows version and 64-bit status?

Marvel Rivals’ listed operating-system baseline is Windows 10 64-bit, version 1909 or later. Confirm both the edition architecture and the version number.

1. Press Win + R, type winver, and press Enter. The resulting window shows the Windows version.
2. Open Settings → System → About and find System type. It should identify a 64-bit operating system.
3. If the version is earlier than 1909 or the installation is 32-bit, update or reinstall Windows using Microsoft’s supported process before troubleshooting the game further.

The requirement is stated in the publisher’s December 1, 2024 FAQ. The documentation does not establish that every newer Windows edition or configuration will avoid the error; it establishes the listed Windows 10 64-bit baseline.

Do not confuse the Windows version with the DirectX version reported by a diagnostic utility. They are separate checks. A system can report DirectX 12 while still failing the game’s operating-system, driver, or GPU requirement.

How do I update the graphics driver correctly?

Install a current driver made for the actual GPU in the computer. Use the GPU manufacturer’s or the computer manufacturer’s support page, and select the precise model and Windows edition instead of downloading a generic package at random.

1. Record the adapter name and current driver version from Device Manager → Display adapters → [your GPU] → Properties → Driver.
2. Download the matching driver from the GPU maker or, for a laptop, from the laptop maker if it supplies a customized package.
3. Close the game and other graphics-intensive applications, run the installer, and restart Windows when prompted.
4. Launch Marvel Rivals again and check whether the same message appears.

The Common Technical Issues FAQ directly recommends updating the graphics driver. Its launch-period guidance also recommends a clean installation for NVIDIA drivers or a factory reset when installing AMD drivers. Treat those as the publisher’s installation recommendations; the correct package still depends on the exact adapter and computer.

A driver update cannot turn a below-minimum GPU into a supported one. If the adapter remains below the published baseline, software changes alone may not resolve the launch check.

Before installing, close monitoring, overlay, or tuning utilities that might interfere with the installer. If a clean installation or factory reset is offered, read the installer’s options carefully and retain any settings or profiles you need. Restart after installation even if the installer does not insist on it, then test the game before making additional changes.

How do I force Marvel Rivals to use the high-performance GPU?

On a computer with integrated and discrete graphics, Windows can assign the game to the wrong adapter. You can set a high-performance preference, but NetEase documents this procedure for stuttering when hardware already meets requirements—not as a guaranteed fix for the unsupported-DX12 message.

1. Open Settings → System → Display → Graphics.
2. Under the app list, choose Browse and add the Marvel Rivals executable if it is not already listed. Select the game’s actual executable rather than a launcher shortcut.
3. Click the game entry, choose Options, select High performance, and save.
4. Close and restart the game. If the computer has a vendor control panel with a per-application GPU setting, verify that it does not override the Windows choice.

If the game still reports that DirectX 12 is unsupported after selecting the discrete adapter, return to the model, Windows, and driver checks. The high-performance preference does not add DirectX 12 capability to an adapter that lacks it.

Does the CPU, RAM, storage, or internet connection cause this exact error?

The publisher lists an Intel Core i5-6600K or AMD Ryzen 5 1600X, 16 GB of RAM, broadband internet, and 70 GB of free storage as part of the minimum PC specification. These requirements still matter for running the game, but the documented response to the unsupported-DX12 message concentrates on Windows, the graphics driver, and the GPU.

Adding memory does not add DirectX 12 support to a graphics adapter. Freeing storage can help you install or update the game, and the release FAQ recommends an SSD for a better experience, but its requirements do not identify an SSD or a full drive as the cause of this launch message. A network problem can prevent online play, yet it does not make a supported GPU become unsupported.

Check these items after the graphics configuration is correct. They can explain other launch or performance problems, but changing them first is unlikely to address a GPU capability check.

Should I reinstall DirectX or add a launch option?

Not as a first-line fix. The official Marvel Rivals FAQs do not identify reinstalling DirectX, adding a launch flag, or changing an undocumented graphics setting as a solution to this specific message.

Windows’ DirectX diagnostic information can confirm what the operating system reports, but a DirectX 12 entry alone does not prove that the game’s selected GPU satisfies the requirement. The publisher’s documented checks are the Windows version, graphics driver, and GPU model. Follow those checks before attempting unofficial launch commands that can create new startup problems.

If you do test an unofficial setting later, write down the original value so you can undo it. Do not substitute a launch option for checking the actual adapter and driver, and do not assume that a command suggested for another game applies to Marvel Rivals.

What if my computer meets the requirements but the error remains?

Work through the checks in this order so you can separate a compatibility failure from a selection or installation problem:

1. Confirm the active GPU. Check the adapter Marvel Rivals is assigned to, especially on a laptop.
2. Recheck the exact model. Compare it with the publisher’s minimum GPU examples rather than relying on the computer’s marketing description.
3. Verify 64-bit Windows and version 1909 or later. Use winver and the About page.
4. Install the appropriate driver. Use a clean NVIDIA installation or AMD factory-reset option if applicable, following the publisher’s launch guidance.
5. Set high-performance graphics. Apply the Windows Graphics preference, while remembering that this procedure is documented for stuttering on qualifying hardware.
6. Restart and test again. A reboot ensures the new driver and GPU assignment are active.

After each change, test once and note the result. This prevents several simultaneous changes from hiding which step mattered. If Device Manager shows a warning icon, a disabled adapter, or a different model than expected, resolve that Windows device issue with the computer or GPU maker before assuming the game is at fault.

The available official documentation does not provide a complete diagnostic path for every machine that passes the listed requirements yet still shows the message. If all of the checks pass, collect your configuration details and escalate rather than repeatedly reinstalling unrelated components.

When should I contact Marvel Rivals support?

Contact the Marvel Rivals Support bot in the official Discord channel when the published requirements and driver checks do not resolve the error. The launch FAQ directs players with continuing technical problems there.

Include the exact GPU model, Windows edition and version, driver version, whether the computer has integrated and discrete adapters, and the wording of the error. Those details are practical information for support to assess your configuration; they are not a separate publisher requirement. A screenshot of the message and the relevant system information can also make the case easier to diagnose.

Describe what changed between tests: for example, whether you updated the driver, selected High performance, restarted Windows, or tested with the laptop connected to power. Keep the message focused on one computer and one account, and remove unrelated personal information from screenshots.

Do I need a different graphics card?

Consider hardware only after confirming that the current adapter is below the published minimum or that the computer cannot provide a usable driver. The named baseline examples are GTX 1060, RX 580, and Arc A380, but the FAQ does not establish that buying one of these cards is suitable for every computer or that any specific model is currently available.

• Check the motherboard’s available slot and the case’s physical clearance.
• Verify the power supply’s wattage, connectors, and condition.
• Confirm that the card’s exact model—not just its product family—has a supported driver for your Windows installation.
• Account for the rest of the system, including the CPU, 16 GB memory requirement, and 70 GB storage requirement.

A replacement GPU will not correct an outdated Windows version or a driver assigned to the wrong adapter. Resolve those software and configuration issues before spending money.

There is no publisher-provided current price or availability figure for any of the three named cards. Treat a GTX 1060, RX 580, or Arc A380 as an Amazon-searchable or retailer-searchable model name only after checking your case, power supply, slot, and operating-system support. The minimum list is not a guarantee that a used card, laptop version, or card from a particular seller will fit your machine.

What should I avoid while troubleshooting?

• Do not treat DirectX 12 detection as proof of compatibility. The game also needs a qualifying GPU and driver.
• Do not compare only brand names. “Intel,” “AMD,” or “NVIDIA” does not identify the performance or capability of a specific model.
• Do not assume the discrete GPU is active. Hybrid laptops frequently expose two adapters to Windows.
• Do not promise a fix from a launch flag or DirectX reinstall. Those actions are not established in the official FAQs for this error.
• Do not buy a card before checking the PC. Power, slot, case space, and driver support determine whether an upgrade can work.
• Do not install a driver for a similar but different model. A wrong package can leave the correct adapter unusable or make diagnosis harder.
• Do not judge success by one diagnostic screen. Confirm that Marvel Rivals launches with the intended adapter after restarting Windows.

What is the shortest reliable fix sequence?

Use this checklist when you need a quick, evidence-based pass:

• Confirm the game is using a GPU at least comparable to GTX 1060, RX 580, or Arc A380.
• Confirm Windows is 64-bit and version 1909 or later.
• Update the driver for that exact GPU; use the publisher’s clean-install or factory-reset guidance where applicable.
• Set Marvel Rivals to Windows’ High performance graphics option if multiple GPUs are present.
• Restart and test.
• If the error persists despite passing the checks, contact the official Discord support bot with your GPU, Windows, and driver details.

Frequently Asked Questions

Can Intel Iris Xe run Marvel Rivals?

The launch-period FAQ says some integrated graphics, including Intel Iris Xe and Intel UHD, may not run the game properly. That is a compatibility warning rather than a guarantee that every system using those adapters will fail.

Will adding more RAM fix the DX12 unsupported message?

Not necessarily. The publisher lists 16 GB of RAM as a minimum, but the error’s documented checks center on the operating-system version, graphics driver, and GPU; extra memory does not add DirectX 12 capability to an unsupported adapter.

Is an SSD required to launch Marvel Rivals?

The requirements list 70 GB of available storage, while the release FAQ recommends an SSD for a better experience. The published material does not identify an SSD as the cause or cure of this particular launch message.

What information should I send to Marvel Rivals support?

Send the exact GPU model, Windows version and architecture, graphics-driver version, and whether the PC has more than one graphics adapter. Include the precise error text, the steps you already tried, and a screenshot so the support team can distinguish selection, driver, and hardware cases.

Will buying a GTX 1060 automatically fix the error?

No. GTX 1060 is one of NetEase’s named minimum GPU examples, not a guaranteed purchase recommendation. A replacement must fit the case and slot, work with the power supply, have a suitable driver, and be paired with the required Windows version and other system specifications.

Does Windows 11 satisfy the published requirement?

The December 1, 2024 requirements explicitly state Windows 10 64-bit version 1909 or later. The cited FAQs do not provide a separate compatibility promise for every newer Windows edition, so record your exact edition and version and ask official support if the system passes all other checks.

The Bottom Line

Bottom line: Verify the exact GPU Marvel Rivals is using, confirm 64-bit Windows 10 version 1909 or later, install the correct graphics driver, and select the high-performance adapter on dual-GPU systems. If the card meets the GTX 1060, RX 580, or Arc A380 baseline and the error remains, contact the official Marvel Rivals Discord support bot with your configuration details.